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Yours or your child's appointment

This page was updated 29 July

While COVID-19 restriction ended in many settings on 19 July, everyone visiting a healthcare setting needs to continue to wear a face covering and follow social distancing rules. This is for the protection of our patients, visitors and staff and we thank you for your understanding. 

If you are asked to attend a clinic or outpatient appointment in person, when you arrive you may notice that things don’t look or run the same as before. Each area is different so please read the signs for site-specific advice and guidance.

The extra safety measures we have put in place, such as social distancing stickers/signs, changes to waiting room areas and staff wearing personal protective equipment (PPE), are there to protect everyone. 

Thank you very much for your understanding. We are working hard to protect our patients, staff and the wider public and ask that you bear with us during these challenging times.   

When attending an appointment, can we please ask you to do the following: 

Keep a safe distance 

  • Stay 2 metres apart from anyone not in your family
  • At our hospital sites, floor stickers have been added to help you and our staff keep a safe distance from others 

Keep good hand hygiene 

  • Regularly wash your hands with soap and water for 20 seconds or use the hand sanitiser provided 

Wear a face covering / mask 

  • Please bring and wear a face covering when you enter the building and keep it on for the whole time you are with us. This includes during the appointment unless told to take it off by one of our staff. You may also be asked to change into a surgical facemask, which we supply, for your appointment.
  • Children under 11 are exempt from wearing a mask when attending appointments/ visiting our sites 

 Read our guidance on face coverings  (takes you to Berkshire Healthcare website)

You can read a digital copy of the letter we recently sent out to all patients about these changes.

Read notice letter about changes to our appointments

On arrival, you will need to complete an initial screening questionnaire.

You will either be asked to fill out a form in a safe area, or a member of staff will ask you the questions directly at the start of the appointment.

Currently to reduce the number of people in the building, we would ask that only one parent or carer should come to the appointment.

Your child should not attend their appointment if:

  • they or a family member are displaying COVID-19 symptoms (a cough, fever, shortness of breath, loss of smell and/or taste)
  • they have been asked to self-isolate due to being in contact with someone who has had a positive test for COVID-19
  • they are within the 14 day quarantine period following travel abroad, from a country outside the latest travel corridor list 

Please call the admin team on the number at the top of your appointment letter, who will be more than happy to re-schedule your appointment.    

Please contact your GP if your child has symptoms and they worsen, or visit the government’s website for further information 

Take a look at the following NHS guides if you’re returning home from hospital, or from A&E or a GP consultation.

Read NHS guidance if you’ve been discharged from A&E or GP consultation

Read NHS guidance if you’ve been discharged from hospital