Willow House (Berkshire Adolescent Service)

Willow House is our inpatient mental health unit for young people aged 12 to 18 years. We provide intensive treatment for young people who are experiencing mental health difficulties, and who may no longer be able to receive the care they need at home or in the community.

We’ve developed specific treatment programmes for young people with severe and enduring mental illness, eating disorders, and problems in social and emotional development.

The team here at the Berkshire Adolescent Service has a wealth of experience in treating and supporting young people. We consist of nurses and support workers, consultant psychiatrists, psychologists, family therapists, and an art therapist

The unit is on the site of Wokingham hospital, near Wokingham Station.

We also provide inpatient services to young people who don’t live in Berkshire if there’s no bed for them in their local area.

When you’re admitted to the unit you’ll be met by the nursing team, who will take you through the admission process, give you information about the unit and what to expect, and answer any questions you may have about your stay. You can be accompanied by your family or a carer who can also ask questions about the service and your stay. There will be some forms that you and your family or carer will need to fill in.

A member of staff will stay with you for at least a day after you arrive. This is so we can get to know you and support you during your first few days on the unit.

A Case Team will support you during your admission, and help you work towards being discharged from the unit. The team will include a nurse and your consultant psychiatrist and may include a family therapist and psychologist.

You’ll have regular meetings with your nurse and weekly meetings with your consultant. You may be referred for other work with our team such as psychology or art therapy if you and your case team feel this is the right thing for you. We also run a programme of different psychological support groups.

If your care plan involves attending school, you’ll have classes from Monday to Friday in our classroom, which is in a building attached to the unit. Our teaching staff will liaise with your school to make sure you can keep up your studies, and develop an educational support plan.

When you feel ready, we can arrange community work or work experience. We also have good links with the careers service and local colleges.

You’ll be given a copy of your care plan, and will be included in discussions about how you, your team and your family or carers can support you towards your recovery.

Young people will need to be referred by their local CAMHS team. A member of the Willow House team will look at the referral and then make a decision about whether they can be admitted to the unit. If it is not felt that an admission is deemed appropriate at this time we will work with your referrer to consider alternative support for you.

The visiting times to Willow House are:

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
6pm - 8pm 6pm - 8pm 6pm - 8pm 6pm - 8pm 6pm - 8pm 10am - 12pm 10am - 12pm
- - - - - 2pm - 8pm 2pm - 8pm


If it’s planned in advance, you’ll be able to spend time away from the unit with your family and friends. You’ll need to be back by 9pm as we work towards bedtime at 10.30pm. If you arrive back to the unit later than this you may be asked to return home until the next morning.

Feedback from the people who use our services is extremely important to us, as we use this information to improve what we do. There are a number of ways you can share your views on your experiences with us.

If you’re an inpatient using our facilities you can come to our Advocacy Group, which is held on the unit every two weeks. Feedback is anonymous, and will be shared with the team who can respond to any questions you have or issues you raise. If you’d prefer to do this one-to-one with one of our team, we can arrange that.

When you’re discharged from your inpatient stay you’ll be given a questionnaire which you can use to give us feedback on your experiences.

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