When a prescription is ready for collection, the family will be contacted, and an administrator will confirm the place, date, and time for collection. If you need someone else other than you to collect the prescription, please advise the administrator who this will be. We are unable to post prescriptions.
A parent or nominated representative should collect the prescription and not the young person. There may be occasions where, by exception when a young person (16 plus only) needs to collect the prescription themselves, but this would need to be discussed with a member of staff ahead of arrival, so that the prescriber (who knows the young person) can confirm if they are happy for them to collect.
When you arrive, please provide the name and date of birth of the young person to the member of staff. They will ask your relationship to the young person and will hand you a collection slip to complete and sign. Once that has been completed the prescription will be handed over to you to check to ensure there are no errors before you leave.